very nice

I called Mike Weaver the night before and told him what I wanted including the color. I drove the 50 miles to the dealership the next morning and arrived at 10am. Mike immediately took me out to the lot and showed me the F150s and told me the color I wanted had just come in that morning. We test drove it, came back, did the paperwork and while waiting for the accessories I wanted to be installed, took me to lunch. When we got back from lunch my new truck was ready and waiting for me. The whole experience took less than 5 hours !!!! My family and I have bought several vehicles from Mike over the last 6 years and we always refer friends to him and Capital Ford...and will continue to do so.

My experience was very good i was treated well and im happy with the purchase.

Very happy with Capital Ford. Was treated with respect and coutesy. The staff is very friendly. They listened to me and exceeded my demands. I would definatly buy from them again! And will recommend them to anybody! Special thanks to my sales person, Ruben, he was great!

Everyone at the service department seems very interested in helping you. thanks

I will never be purchasing a Ford ever again. In light of all my negative issues described below, there was one sincerely POSITIVE EXPERIENCE. It was the kind lady at the rental desk. We were told by Mike that Ford only covers a rental for 5 days even though it would take them 7 days to put in the new engine. My wife had to work on the weekend and I was out of town so she need the rental. When my wife returned the car the kind lady at the rental desk had a little empathy and decided not to charge us for the extra 2 days. From the customer service I received at Capital Form to the hoops I was made to jump through for yet another "under warranty" poor quality "Ford Genuine" ENGINE put into my wife's vehicle to the terrible warranty policy for this latest engine they put into the car. I have an extremely low confidence level in both Ford Products and Services, and I'm going to be sure to recommend my friends take their business to another company. I think my experience would have been much better if my customer service rep, Mike, would have been precisely clear the process to get a Ford Warranty part replaced and if he understood a little empathy goes along ways. I'll be taking my Ford piss poor quality issues up with Ford Corporate since Capital Ford is so quick to pass the buck on that every step of the way. Lee Graham 434.548.4663 lee@redhat.com

Great Andy did a great job helping me find the car I was looking for

Great to have Ford take a look at the fluid levels in the tranny. Bad to be told to bring it on in and have to wait 1 1/2hours.

You guys did a great job. You got me in and out efficiently. Took care of the job.

Always great service and easy to work with personal. -Bob Levy