When a new car is sold to someone and promises are made to the customer (date the car is to be delivered) that can not be kept, your dealership should compromise and compensate the customer for any inconvenience that your mistakes may have caused. I thought your main priority was for the customers to have a satisfying and excellent experience with Capital Ford. My experience with Capital Ford was HORRIBLE and I will never deal with Capital Ford or anyone who is associated with Capital Ford ever again and I will be sharing my experience with everyone I know. The car I was purchasing was a 2014 mustang however I requested that my down payment be returned(which was almost half of the price of the car) because of all the noncompliance, no compromising, no compensation and hassle your dealership put me through I am happy to report I am now a proud owner of a brand new Chevrolet Camaro, with no hassle, no false promises and an excellent car buying experience. No thanks to Capital Ford.

Wonderful experience

Jason and Kevin made it to easy!!!!! Thank you . This was the best experience that we had have. Jason did a great job and Kevin made it easy as well I hope that the rest of the staff is this good , These two guys has set the bar for the rest of you staff . We will be sending are frineds to Jason. Thanks Guys William

Within an hour and a half I haf ro return with my vehicle for the exact same issue. I not only wasted a morning but now am missing an interview as a result.water leading into my floors from my AC now may leave me with future damage. My gut told me to go to Crossroads Ford for service. I should have listened to my instinct.

I walked into the service dept and wasn't acknowledged for 6 minutes. Two advisors were assisting customers, however, three were doing nothing. Finally, Austin asked if anyone had assisted me. I believe that a refresher customer service training would be benefical. It would also be helpful to install chimes on the doors so that employees will realize that a customer has entered the building. I have NEVER experienced such poor customer sevice as I did today. I am pleased with the sevice that was performed on my vehicle and that is the only reason that I was able to giv two stars.

Black book trade in soured the entire thing, you might as well just steal my car.

Great!!

This survey is not pertaining to the buying experience of a vehicle. This survey is for the the collision center only!

Great website very user friendly.

Love this place always help full