We were on a car hunt this past Saturday 7/19 and called ahead to inquire about a used 2004 Mitsubishi Lancer Wagon because it was an hour drive from where we were coming (Cary) and we were limited on time. We came to an understanding that we could expect at least a negotiation process but what we got was the worst car hunting experience we could ever imagine! We worked with Stacy who took us on a test drive in a car (that we called AHEAD about) that was nearly empty. Please note that I WARNED HIM IMMEDIATELY at 4pm about the fuel problem while we were still in view of the store front because I was worried about our safety. He looked at the fuel gauge which was seriously low, the low fuel light was on and the indicator was pointing far below the E line, but he decided we would be fine, told me not to worry and continue. We drove a couple miles, switched drivers with my husband and turned around to come back. Well, needless to say we ran completely out of gas on I- 64 and had to sit stranded dangerously on the side of a 65mph interstate with Stacy and my whole family (husband, wife, and child) due to a salesman's oversight and serious lack of judgement. Furthermore, we stood there for well over 30 mins with no A/C in high heat and humidity (= Mosquitos & biting gnats!), staring at the 306 exit sign (= 2 minutes from the dealership), waiting for Robby to send someone to help us. I heard Stacy call him at least 3 times during our situation asking for a status! We tried to be kind to him during this to spare him some embarrassment but it finally got to us and we were seriously frustrated and upset by the time someone came with a jug of gas! We didn't get back to the store until almost 5pm from this fiasco with no apology, explanation or without so much as being offered a drink of water from management at the dealership (eventually located both water coolers on my own, but alas, no cups to be found) -- and then to TOP IT OFF, to be insulted with no attempt at negotiating of any kind. After pulling both of our credit, we never even got any information on financing options. Not to even mention that Robby spoke not one word to us during our entire visit nor made any attempt to meet us. We left extremely angry and frustrated at the whole ordeal. We are dismayed and shocked at the mind-blowing level of unprofessionalism that this dealership displayed.

Very well staffed facility with wise non-pushy personnel. Very clean and bright showroom. Wonderful experience with sales person Mr. Kenney Davis. And the fantastic opportunity to meet again and chat with Mr. Mark Roberts your TV spokesperson who we met at WRAL-TV5. Very happy with new car purchase at this time of the 2014 Ford Escape. Sorry to hear after we purchased it that it is the most stolen auto in the country at this time. Must mean it's a great automobile that others really want as well. Keep up the great "neighborhood" at Capital Ford of Raleigh. This was our first new car purchase. We traded in a used car we purchased there a few years ago.

Great service and value.

Very pleased. Attentive without being pushy. Flexible and patient as we thought through needs. Found different vehicle when what was available on lot was not suitable.

My experience was excellent. Salesman, business manager, and lead store manager were all very friendly, knowledgeable, and helpful while providing excellent customer services.

Ron Clifton and the rest of the staff at Capital Ford are so very helpful and don't act pushy at all! We spent almost all day there picking out a used certified pre-owned vehicle. Ron was so patient with us and making sure the whole time we were satisfied through the process. We bought our last vehicle through Capital Ford and so happy we chose to go through them again!

Awesome sales people. They are every bit of wonderful as there online reputation leads you to believe.

easy,fair, painless. and stressless...ted cecil and chuck kenyon were the best..

Easy and wonderful! Great guys to work with and they keep their word. I my book there is nothing better!

Richard was excellent in meeting my needs as a salesman. The service was great. I am very pleased.