I'm really appreciate you guys

Jackie Avery was our sales person. She was very nice, and very accommodating. She let us test drive the Fiesta ST after showing us are choices on the Fiesta. She clearly told us about the car and was knowledgeable. I spotted the ST and then didn't want to look at the rest. She let us know that she wasn't too sure about the ST model, but what ever we needed to know she would find out. My husband and I did some research so we kind of knew what we wanted and didn't have many questions other than can we get this car. We drove the ST and it was perfect for us. She handled our paper work quickly, all the while being polite and enthusiastic for us. This was our first brand new car purchase ever. After experiencing this at your dealership I would say it was a lot less painful than I thought it was going to be. No hassle no run around. I will definitely recommend this dealership and sales person to others. If I was to complain about anything it would be the lack of tables for people to sit at while conducting business.

I stop by this lot 2 weeks ago to look at the selection capital ford had. Salesman approach me and we talked about pricing. I was looking a silver 6 speed mustang. Right beside it was a ruby red for 1000.00 cheaper. I went home to think about it. My mom had to come back to Raleigh for dr appt and I told her to drive my BMW back to see what the difference I will have to pay. While she was there I received the call that he had sold the car but he would have it back to the lot the next day.He ask my mom did she want to drive the car home. So she drove the car home it was a base no premium. So the next morning I didn't like it. It was too plan for the price. I had found a loaded mustang on the internet for 32,000. I had talk to a sale associate about that car. Next morning me and my mom went back to the dealership and he ask was we ready to sign the papers. I explained to him it's not what I was looking for. It had roush pipes, roush shifter which I didn't care anything about. I was looking for a stock car. It also didn't have the lighting on the inside like around cup holder and doors. So he told me he would knock off the price for the shifter and pipes and add the lights for me free of charge. I told him no it didn't have what I wanted. I then wanted to have my keys back to my BMW. They said what do they have to do to make this deal. Made me feel like I was forced to buy this car. This will be my first and last experience with capital ford. One last thing when I get it home I looked under the car and the pipes was bent. For it been a new car I shouldn't had that problem. I have an appointment tomorrow to get the lights put in. Thanks for y'all time!!!!

Though I sat around and waited alot, it was a Saturday and expected. They did a fairly quick sale

Single lady making 1st car purchase on my own. Did not feel intimidated, or taken advantage of (typical fears expressed by friends). I will recommend Capital Ford and salesman Doug Creech to anyone I know of in the market for a vehicle. Thank you.

I had been looking for a used truck for nearly a month. On Sunday I found on the internet what I was looking for. After calling and setting an appointment with Scott Eason, we met, test drove the truck and made the deal. It could not have been easier. Being very particular Scott made sure all my questions were answered and everything was covered. Scott went as far as fixing one item that needed adjusting and while he had it made sure a open re-call was serviced. He went above and beyond in his service after the sale. Everyone from Scott to the finance person did an excellent job on this sale. This is my fourth purchase from Capital Ford and each experience is better and better. Carl Wall

Great

We got a good deal and liked the people we worked with.

Great salesman and experience. They were very reasonable and patient.

During the process of searching for a vehicle, I came across one on Capital Ford’s website. I submitted information online and within an hour I received both an email and a phone call from Jason Voss. Jason too the time to find out what vehicle I was interested in and he also made sure while the vehicle was actually on the lot before our phone conversation ended. When I arrived for my appointment on Wednesday around 6:00pm with Jason, I was greeted by 3 staff members within 2 minutes and they each asked “how may I help you”. After Jason was paged to the showroom where I was waiting, I was greeted and asked by 3 different staff members “how may I help you”. I was extremely impressed by the professionalism and level of customer assistance at Capital Ford even before meeting Jason face to face. Jason was with another customer when I arrived and not only took the time to let me know he would be with me momentarily, but he also politely asked the customer he was with for a quick moment to speak with me and he apologized to us both for the delay. Jason took the time to listen to my questions, provided me with clear answers, and made me feel welcomed. During test drive, he was pleasant and quite cheerful. Even though Jason was unable to complete the purchase process that evening, he was able to get approval and the necessary forms so that I was able to drive my soon to be “new” car home that evening. When I arrived the next day around noon, Jason was there to greet me in the showroom and he let me know that the purchase process was going to be as quick as possible and he was correct. In addition, Kevin Davis in the finance area was very courteous and made sure I was fully aware of the entire process. Kevin made the “official” purchase quick and simple while keeping me informed of each document to be signed and answering each of my questions. I have never had as great of customer service as I had at Capital Ford. During my vehicle search I had been to 3 other dealerships and not once did I receive the professional, courteous and sincere level of customer service/assistance as I did at Capital Ford. During my search, I have seen used cars that were not as advertised and the some staff members answered my question of mechanical issues by saying there were no mechanical issues but when physical inspected, I found problems. Jason explained that Capital Ford thoroughly inspects each used vehicle to ensure the used vehicle is worthy to be sold and the Capital Ford high reputation. I now know that statement is valid and true. I am very happy and pleased with my car purchase. I will definitely be referring family and friends to Capital Ford and Jason Voss. My next vehicle purchase will be from Capital Ford, not just due to my vehicle purchase, but because of my experience with Jason and Kevin. They both made my purchase experience pleasant and as “painless” as possible!! After my entire purchase experience, I truly understand why Capital Ford has a high reputation for customer service, the largest dealership in the Raleigh/Durham area and the “Capital Confidence”.