I went in looking for replacements that would fit into our family retirement budget. It was a job for capital's staff, but they came through for us. I went alone, telling staff I had to wait for my husband. They did not pressure me or my husband. We got what we needed, thanks to the staff of capital ford.

We were met by Dan Hill one evening when we just slipped into the Pre-Owned lot to see what kinds of used vehicles were available. It had been 12 years since we had gone car shopping. He was happy to show us some Escapes and Edge models once he quickly gathered some information about what we were looking for. He told us to just keep in touch when we were ready to do something. Two weeks later, we reconnected, drove 3 or 4 models and began the process of possible trading in a car that was in FL. We did complete the transaction this week after a glitch in transporting the FL car back to NC. The car I had chosen was still available. Although we lost money on the trade in due to that car's condition, we managed to work a deal that I could handle on a teacher's salary. Everyone from Dan to the manager to the finance advisor was extremely helpful and efficient in their negotiations. The best thing was that Dan Hill is not the stereotypical used car salesman. There was no pressure, only help in getting me into the car of choice! I drove it home with keys in hand on Thursday. Many thanks! I am a grateful customer!

one of the easyist and best truck buying experiances I've had

My sales lady was Danielle very friendly and professional. I told her what I wanted and how much I was spending. She came very close on what I was looking for.. I hope in the future if I have any questions or concerns about my car, that Captial Ford is willing to help me as you did the day I purchase my car..

I GOT AN OIL CHANGE AND A BILL FOR $600.00. fi ALSO RECEIVED SHODDY SERVICE, NOT NEEDED IN THE FIRST PLACE. YOU PUT MY LIFE AT RISK!! LEFT ME TRAUMATIZED AND SERIOULY INCONVENIENCED TO SAY THE LEAST! FOR THE DANGER I WAS IN, I RECEIVED A WEAK APOLOGY AND A PROMISE TO DELIVER MY CAR ON A FLATBED TRUCK.

Overall was fine. Called on Sunday to have vehicle ready on Monday. Unfortunately the sales rep I had been dealing with (Jason) was sick on Monday and vehicle was not ready. Manager(?) - don't know because he never introduced himself- went to find a salesman. After a short period another gentleman showed up - Mike. I assume Mike was a lower level manager because he gave a name, asked which vehicle i wanted to look at, asked me to wait and said he would get a sales rep. After a short period a sales rep showed up and things progressed fine. My only other comment is that no one other than the sales rep ever said "Thanks for your business." I know you are a huge dealership and sell a lot of cars and so maybe selling a used van to an out of state customer doesn't mean much, but someday it might.

It was a great experience, I came in not wanting to buy a card and got more than I expected. All of the staff were positive and courteous and knew their product. I am very happy with my ford fusion.

Excellent sales rep & very knowledgable about vehicle answering all our questions. Finance rep was good but could have explained options a bit more clearer for the common person. Overall an excellent experience with friendly and helpful personnel!

Best experience I have had buying a new vehicle. The salesman ' name was given to me and he did a fantastic job. The F&I person did a great job also, thanks for your assistance in my purchase. Capital Ford is the greatest.

The people we worked with were good at funding us a car that would fit in our price range. And we got four new tires at no cost to us.